Quality &
Satisfaction

THE ORGANIZATION AND CARRYING OUT OF YOUR TRANSPORTATION

– The responsiveness of the customer service and the guarantee of a single contact :
During trading, until the completion of your transportation, we are committed to providing you with a single contact person who responds quickly to your questions.
– Confidentiality and respect of transportation times :
We commit to ensuring the confidentiality of your personal data and your transactions and to respect the collection and delivery times that we have agreed on together.
– A global service with international transportation :
When necessary, we act as your proxy, processing paperwork (Fine arts procedures… … CITES), tax and customs as necessary in the movement of works of art and cultural property…
– Security of your goods to meet your requirements :
We are committed to ensuring the safety of your art by providing the necessary care for each service of collection and delivery. Through our « customer focus » and satisfaction surveys, you can provide your comments on the professionalism that you expect of all our teams.

PACKAGING SERVICES

We are committed to offering you a packing service that meets your requirements and is suitable for the protection of your goods. For each case, we take into account the specific qualities of your property, advise you, and under your preferences, we offer our range of standard and special packaging.

A “NETWORK” OF SPECIALIST TRANSPORTERS OF ART WORK

We are committed to offering you the expertise of our teams and those of our « network » of specialist transporters, ensuring your needs are met with the skill level expected in the field of shipping and works of art.

For shipments from all over France to destinations around France and the world

With our « network » of transports selected according to their expertise and their geographic competency in areas of activity, we are committed to do everything possible to meet your demands for transportation regardless of the locations of departure and arrival.

THE CONDITION OF YOUR GOODS AND TRANSPORTATION TRACKING

We are committed to managing any claims related to possible poor performance of our services causing dissatisfaction or damage recorded on the goods transported.

Each of our interventions shows in the systematic transportation documents.

– To avoid disputes on the apparent condition and the number of goods or packages entrusted, we ensure that « observations » are taken during the various stages of transportation (collection and shipping), allowing a clear and detailed identification of damages or loss, which may exist prior to transportation or occur subsequently.
– In the same way, we establish a packing list when taking care of your objects to ensure :
1) How many objects were sent,
2) In which package or sub-package the object can be found.

THE « AD VALOREM » INSURANCE OF YOUR GOODS FOR TRANSPORTATION RISKS

We offer you our insurance policy (Ad valorem) through insurance covering transportation risks with AXA Transport which Art Régie Transport.com is partnered with. The cost of the insurance premium will be a percentage of the value of the supported object. In case of loss, the compensation procedure requires presentation to the insurer of an invoice or replacement.

PRICE OF TRANSPORTATION SERVICES AT NEGOTIATED RATES

We want you to benefit from transportation services adapted to your needs, with the best prices at negotiated rates.

CHOICE OF PAYMENT METHOD

We offer multiple choices for payment :
– Immediate payment online with bankcard or PayPal account.
– Deferred payment via bank transfer or check.