The quality and privacy commitments of Art Régie Transport.com’s policy are in many ways related to our « customer service » objectives. Focused on the control and improvement of the processes leading to customer satisfaction, we are guided by the desire to provide a service according to the specificities and level of competence expected in the transportation of pieces of art and valuable objects.
OUR QUALITY COMMITMENTS
Monitoring the quality of service operates on all stages and throughout the duration of the « customer relationship »
1) Estimate enquiry
2) Confirmation of transportation order
3) Payment service
4) Carrying out of transportation order
The clauses of the « Management and transportation of art and precious objects » specifications have been developed to meet the requirements of safety and preservation of your property. They establish and detail the operational, administrative and technical limits for the performance of any provision of transport and for any ancillary service handling and packaging.
In addition to the rules of law applicable to the contract of carriage, our stakeholders will respect the charges and specifications regarding :
– Respect of confidentiality of information and personal data transmitted,
– The methods of organization of the transportation service,
– The technical features of vehicles used,
– The packaging and protection of objects,
– The establishment of transportation documents for drivers,
– The collection and delivery processes,
– Adhering to agreed collection and delivery times,
– The security of your goods and prevention of theft risks,
– Contractual civil liability insurance and professional liability for transportation.
5) The management of possible claims
6) The control of client satisfaction
One of the main aims of our quality policy is to constantly think in terms of solutions and improve our services.
With our « customer relations » we perform through satisfaction surveys, we encourage interaction with customers to monitor the compliance of our services with your needs and expectations.
OUR CONFIDENTIALITY COMMITMENTS
Ensuring respect for the privacy of our customers and visitors to our website is one of the priorities of the Online Services Privacy Policy at Art Régie Transport.com.
Art Régie Transport.com is committed to ensuring the privacy of your personal data and takes the necessary measures to prevent any misuse of such information. We use the personal information you provide us with to process your requests, perform the transportation services, contact you, answer your questions and complaints, send you information about the company, or contact you as part of our customer surveys.
With the aim of ensuring the confidentiality of payments you have carried out online from our website, we have chosen specialist operators: Paysite-cash and PayPal.
Paysite-cash (http://www.paysite-cash.fr) is the leading European specialist in online payments via bankcard.
PayPal (https://www.paypal.com) is the global leader of secure payment operators.
Both act as an intermediary to protect your transactions and help ensure the confidentiality of your bank details. Art Régie Transport.com and applications on our site will not know your credit card numbers at any time.
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